Is your counselling practice stressing you out? If so, then you must invest in a competent practice management software. One such system that will never fail you is CounSol. Short for counselling solutions, CounSol provides advanced IT solutions for counsellors. Targeted to providers based in the United States and Canada, this powerful software is best suited for sole providers and small-sized facilities.
CounSol offers a practice management solution for counsellors. It comes with management tools for electronic medical records (EMR), including billing, appointments, and insurance claims. The software allows users to conduct secure online chat and video sessions that help facilities providing telemental health services.
Keep on reading to know how it will benefit you and your practice.
Top Features of CounSol
Easy Appointment Scheduling
CounSol takes the pressure off counsellors and invites patients to play a more active role in receiving healthcare. Patients can see the calendar and available time slots of their preferred providers. Once a time matches, an appointment can be scheduled.
Practitioners can send automated reminders to patients 24, 48, and 72 hours before consultations. These messages can be sent via text, phone calls, and emails. By selecting a convenient time and receiving reminder messages, patients are less likely to get late or miss appointments entirely.
Stronger Communication with the Messenger Tool
Counsellors can send secure messages to patients and vice versa. Owing to a number of security features, no third-party individual can get access to these messages. The facility of online chat sessions is provided where patients can share their concerns and receive an immediate response from counsellors.
The birthday function keeps track of the birthdays of all patients. Customized birthday messages can be sent to patients. This will not only create lasting relationships with them but will also increase the likelihood of word-of-mouth.
Customized Forms and Questionnaires
To gain an extensive understanding of what patients prefer, counsellors can make their own questionnaires. Everything from the layout to the content can be altered to procure meaningful information for further analysis.
Additionally, patients can fill in flexible check-in and insurance forms before appointments. The latter will lower patients’ waiting times and ensure that care is provided on a timely basis.
Secure Patient Information
Patients share a magnitude of sensitive information with their counsellors. They do so because they blindly trust their caregivers and believe that information is stored securely. CounSol practice management system securely saves information because of its unique encryption methodology. All patient charts, notes, and files are backed up hourly using a 256-bit encryption process at the company’s Tier IV data centre.
Interactive Virtual Consultations
The telehealth feature enables counsellors to provide care to those patients who are unable to visit their clinic/hospital physically. These online visits mimic the likes of an actual physical consultation, where patients’ illnesses are diagnosed, and solutions are recommended. These virtual consultations are made secure so that no information is lost to hackers in security breaches.
Cost of CounSol
What makes CounSol a stellar medical software is how reasonably it is priced. Counsellors can expect to pay a starting price of $44.95 on a monthly basis. Three additional price packages are offered to suit the budgets of different counsellors.
A free trial can be requested after filling in a short form on the company’s website without providing credit card details.
Customer Support Offered by CounSol
How efficient and prudent customer support representatives are is crucial for determining which medical software to opt for. CounSol provides support to its users in the following ways:
- A personal account manager is provided to each client, irrespective of the price package chosen. These managers monitor performance, resolve queries, suggest ways to utilize the system entirely and share educational content.
- Online support is provided during business hours.
- In-person and online training is delivered pertaining to the different features of CounSol.
Pros and Cons of CounSol
Pros:
- Account managers are friendly and helpful. They provide quality assistance and resolve queries timely.
- Another Advantage is New features are incorporated into the system as and when needed due to changing industry trends and clients’ recommendations.
- The practice management software is priced reasonably as compared to its rival firms.
Cons:
- The interface is obsolete looking and can be made more appealing to the eyes.
- There are not many reporting tools to choose from. Even the available reporting features make it challenging to compile and analyze information.
- Some users have reported occasional malfunctions and glitches in the software that disrupts the flow of work.
Should I invest in CounSol?
CounSol practice management software is a dream come true for sole practitioners and small-sized practices that provide counselling services. Multiple advanced tools are provided at a fraction of the cost when compared with their counterparts. While we only have good things to say about the software, we recommend trying out the demo before fully committing to it.