If a user receives an alert message that says, “The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered”, it means that its QuickBooks connection has been lost. The moment you attempt to run your QuickBooks Desktop, this error pops up. We understand how annoying it can be not to be able to operate your QuickBooks when needed. To troubleshoot this error along you must refer to this informative article. In addition, we have also explained the factors that cause the problem.
If your QuickBooks has lost connection and you are unable to resolve the issue, feel free to speak to our technical assistance team via our Toll-Free 1.800.579.0391.
Why do You Encounter the “Connection has been lost” issue?
You must be wondering what causes the error to arise when trying to open QB. Check out the reasons below-
- If you are a standalone computer user, there are two possibilities for receiving the problem- the QuickBooks file is corrupted, or your company file folder requires additional permission.
- If your company file is already on another desktop, but your computer system is already connected to a network, you might have turned on the power-saving mode. Another probability is that your internet connection is unstable or slow.
For a Standalone Computer
SOLUTION 1: Select Quick Fix my Program After Downloading and Installing the QuickBooks Tool Hub
- The first step requires you to download the latest version of QuickBooks Tool Hub.
- Save the downloaded file to a location where you can access it easily.
- Select the ‘QuickBooksToolHub.exe’ file to run it.
- Begin to install the application by following the on-screen instructions. Checkmark the appropriate checkboxes as well to accept the terms and conditions.
- Click ‘Finish’, and on your Windows desktop, click twice to open the QB Tool Hub.
- Move to the ‘Program Problems’ menu and tap on the Quick Fix my Program tool.
- The tool will check for the issue and resolve it.
- At last, run your QuickBooks Desktop.
If a Computer System is Linked to a Network and your Data File is On Another System
SOLUTION 2: On the Host Computer, Verify the Power Management Settings and Disable the Power Options
- On your Windows desktop, go to the folder where you have saved your QuickBooks company file.
- Move to the ‘Start’ section of your desktop to open ‘Control Panel’.
- In the following window, click on the Power options.
- Disable the following modes- Hibernation, Sleep, and Standby mode.
- Once you have disabled all three, open your QuickBooks again.
Through this article on ‘QuickBooks Connection has been Lost,’ we have tried to convey the best and most relevant debugging methods for this issue. These given solutions have been tried and tested by our QuickBooks experts. Although these solutions work properly, at times, you might not be able to resolve the issue due to some minor glitches. In such a situation, we suggest you call us at our 1.800.579.0391 to have a conversation with one of our experienced professionals for instant help.
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