Shein gives the option of free returns for up to 45 days following purchase. The shipping charge is non-refundable and the insurance isn’t applicable to return shipping.
Shein specialises in clothing for women However, they also sell products for kids and men. There are mixed opinions from customers. Some customers are delighted by the goods they received, while other would like to be more satisfied with their purchases.
Shopping online for clothes isn’t always easy. It’s difficult to determine which clothes are going to be like the ones you see in the images Shein Return policy offers for every product or if they’ll fit properly as clothes sizes do not always fit exactly as they do in size.Shein gives you the chance to return almost all items within 45 days. However, it is important to be aware regarding Shein Return Policy prior to purchasing. This simple guide will show the exact steps to follow it in the event that you want to do either of the following you can either receive refunds or an exchange.
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What is the Shein Return Policy?
The company has an unconditional 45-day return policy. If you’re not 100% satisfied with the product and you are not satisfied, just bring it back Shein and, subject to availability, we’ll offer you an exchange or a full refund of the cost of the purchase (excluding shipping and handling fees). It’s important to know that international round-trip shipping as well as duty and customs fees are not refundable.
Usually the return process takes 7 days to process, however, to be in line with the COVID-19 coming event, they’re taking slightly longer than usual with a time of 10 to 12 days. Shein will gladly accept returned goods if they’re not worn and washed, without damaged or missing tags or packaging. If you buy from them, make sure to read below to find out which items are not accepted to be returned.
Remember that the 45-day policy for return
\is not valid from the time you receive your item and not from the date you actually purchase it. After you have purchased your Shein item on the internet and you’ve completed you purchase will take an average of 3 to 5 business days for your order to be the item ready to be packaged and sent out. The standard shipping time is 6-8 business days. Most customers will not receive their items up to 7-11 business days after they’ve placed their order.
If you also include other business days (weekends) that implies that it could last up to 16 days following the purchase for you to receive the product by mail. The amount of days following delivery, minus “the time it takes to return your returned item” is the basis for the return policy of Shein. If the time is under 45 days the return will be handled smoothly.
The table below outlines Shein return policy.
| Return Period | 45 days from the date of ordering |
| Return Method | Through mail or online |
| Exchange Period | 45 Days |
| Exchange Method | By mail or on the internet |
| Refund Period | 10-12 days |
| Refund Method | Method of Payment |
How To Return Your Order Shein
It is necessary to send your order to Shein’s return centre to be returned. We’ve created a step-by-step procedure for you to follow in the following steps:
- Register into your Shein account and then click “My Orders” to select the order you wish to return.
Step 2. Click on “Return item” to choose the item(s) you wish to return.
Step 3. Select “Submit” Print your Return Label following entering why you are returning.
step 4: Set up and package your product , then attach a the return label to the package.
Phase 5: Bring the parcel to your local Post Office, dropbox or deliver it the Postal Carrier.
Shein Exchange Policy
You may exchange your Shein products. Within 45 days from the date of purchase, you are able to apply for an exchange through the details on your Shein account. If the item is in stock and is not damaged or worn We’ll replace it. It is important to note that if you decide to exchange or swap an item due to the fact that it isn’t as you expected they are required to be returned within 7 days after receiving the item. If you receive an exchange or replacement under their 45-day return period , the item needs to return within 14 days from the date you received them. If the item is shipped to us late due to any reason, then only we subtract shipping charges from your refund in accordance with our full shipping & Returns Terms for Refunds .
Refund Policy
Typically, Shein takes 7-10 days to make your return processable and issue refunds after receiving the package. The amount of refund will be transferred to the original payment source as well as to the Shein wallet. It is important to note that the shipping cost and the insurance fee are not refundable. If you’re purchasing at the time of Black Friday sales week, you’ll have to wait at least a week before making refund due to the large volumes of transactions occurring during this period.
The table below lists the items that are covered by Return Policy
| Items | Return Window | Any exceptions |
| Lingerie, sleepwear, bodysuits and jewelry, as well as swimwear and accessories (except bags, scarves and blankets for mermaids) | Non-returnable | If you received a defective or damaged item, you should contact Shien customer service |
| Free gifts | Non-returnable | – |
| Rest | 45 days | Be sure to not send your package to an address that is on the return label. Do not forget to follow the directions provided on the return label |
How strict is Shein’s Return Policy?
All Shein items you are looking to return need to be brand new, unwashed or worn, and in good condition. Returns are allowed However, the product must be returned with the original tags along with the hygiene label that is placed inside the nip of a bra or the waistband of an underwear. Returns made after wearing and washed could be accepted. However you’ll need to notify customer service prior to making any returns. Shein does not accept returns on those items listed below:
- Bodysuits
- Lingerie
- Jewelry
- Accessories (except bags, scarves and blankets for mermaids)
- Cosmetics with a broken hygiene seal
- Beauty products
- Underwear
- Event or party equipment
- Pet products
- Products with marks that are not returnable
FAQs
We’ve listed a few questions and responses on Shien Return Policy. Check them out!
Does Shein Accept Returns After 30 Days?
Shein offers an unconditional 45-day return time on all items , which includes free shipping on all purchases. All returns must be received in the first 45 days following the purchase date to be eligible for the refund.
What Time Will It take for SHEIN to compensate you once they receive the item back?
After they have accepted the return, credit card and PayPal payment refunds are expected to be made within seven to seven days. Returns that are made using SHEIN Gift cards or through the Wallet app could be processed within 24 hours.
Who pays the Shipping Charge for Returns?
Shein will pay back the cost of the first return. However, you’ll be responsible for cost of shipping for returning items following your first. You can use Shein’s labels that subtracts $7.99 from your refund , or purchase your own shipping bag or a carrier If you prefer.
Can I Return Shein Products After Use?
Shein customers are able to test on the clothes they buy online prior to returning them. However, because of their high returns rate products for undergarments and beauty with a damaged sealing for hygiene after usage (a sticker on the inside of the product that has cut-out portions) can’t be returned. It is not possible to wear the item out to an event or for the duration of your day, and then return it following the event. Shein shoppers are strongly advised to save all stickers and store tags on new item when trying it on to see how they fit.